Call Center Agent || 27k

Customer Service: Providing assistance and resolving customer inquiries, issues, or complaints over the phone in a professional and timely manner.

Call Handling: Answering incoming calls from customers, addressing their needs, and providing relevant information or directing them to the appropriate department or personnel.

Order Processing: Taking orders from customers, verifying information, and entering it accurately into the system.

Technical Support: Assisting customers with troubleshooting technical issues, providing instructions, and escalating complex problems to the appropriate technical team.

Sales and Upselling: Identifying potential sales opportunities during customer interactions, promoting products or services, and upselling or cross-selling additional offerings.

Data Entry and Documentation: Accurately recording customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.